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Overview

This website is operated by &Mead . Throughout the site, the terms “we”, “us” and “our” refer to &Mead . &Mead offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Ordering and Delivery 

When you place an order with &Mead it will be deemed that you have read, understood and agreed to the terms and conditions. 

&Mead  ensures that information and photographs relating to the products are as accurate as possible. As &Mead provides products that are either vintage, unique or hand made variations in colour, size, texture or pattern will at times occur. Certain products or services may be available exclusively on line through the website. These products or services may have limited quantities and are subject to return or exchange only according to the &Mead  Return Policy.

&Mead reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. &Mead may exercise this right on a case-by-case basis. &Mead reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of &Mead. &Mead reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
&Mead do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

&Mead will try to meet agreed delivery times, however &Mead shall not be liable for any losses, costs damages or expenses incurred, by you or a third party due to failure of estimated delivery date.

Delivery of your ordered goods will be to your delivery address specified in your order and please make arrangements to accept delivery.

Price and Payment 

The price of the goods is stipulated on the Website. The price excludes all delivery charges.

Payment for all goods, including delivery charges must be made in advance by credit or debit card, bank transfer at the time you order. &Mead accepts payment with Visa, Visa Debit and MasterCard. 

&Mead reserves the right to periodically update prices on the Website and to withdraw any goods at any time.

Limitation of Liability 

Your use of this website and any information it contains is entirely at your risk for which &Mead shall not be liable. It shall be your responsibility to ensure that any product, service or information available through the &Mead site meets your specific requirements.   

Damages 

You should inspect any goods immediately upon receipt and notify &Mead by phone within three working days of delivery if the goods are damaged or do not comply with any of the Contract. If you fails to do so, you shall be deemed to have accepted the goods. 

Where a claim of defect or damage is made the goods should be returned by you to &Mead. You will be entitled to replacement goods or full refund.

Returns 

If you are  not delighted with your goods, & if  you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. Here at &Mead, we want you to be completely satisfied with your purchase & enjoy it .

Unwanted goods must be returned by you at your expense within 7 days from delivery in original condition &  should be in the original and adequate packing for transport. It is advised you insure the goods for return as &Mead cannot refund items broken or lost during return transit. To complete your return, &Mead will require a receipt or proof of purchase.There are certain situations where only partial refunds are granted( if applicable); any item not in its original condition, damaged or missing parts for reasons not due to &Mead error. Any item that is returned more than 30 days from delivery. If 30 days have gone by since your purchase, unfortunately &Mead  can’t offer you a refund or exchange.

In the interests of hygiene, &Mead cannot exchange the following items unless faulty:

• Pierced earrings -&Mead  are unable to exchange any pierced jewellery.

Refunds 

Once your return is received and inspected, &Mead will send you an email to notify you that we have received your retuned item. &Mead will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or by the original method of payment, within 7 days.

Late or missing refunds ( if applicable)

If you haven't received a refund, first check your bank account . Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. This is beyond our control and the timing varies depending on your card issuer. 
If you have done all of this and you still have not received your refund yet, please contact us at: info@andmead.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email :info@andmead.co.uk and send your item to: &Mead. Email to confirm exchange address details.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: &Mead- email to confirm Return address details, & clearly mark the box 'Returns'

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Online store terms 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

 General Conditions

&Mead  reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timelines of information.

&Mead  are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. &Mead reserve the right to modify the contents of this site at any time, but &Mead  have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to the &Mead site

Accuracy of Billing and Account Information

&Mead reserve the right to refuse any order you place with us. &Mead may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that &Mead make a change to or cancel an order, &Mead may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. &Mead reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Optional Tools 

&Mead  may provide you with access to third-party tools over which &Mead  neither monitor nor have any control nor input.
You acknowledge and agree that & Mead provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. &Mead  shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
&Mead  may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third - Party Services and Links 

In general, the third-party providers used by &Mead  will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to &Mead .

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, &Mead  recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave the &Mead  website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on the &Mead web site, they may direct you away from &Mead  site. &Mead are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Cookies 

Here is a list of cookies that &Mead use. &Mead has listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access

SHOPIFY

&Mead is hosted on Shopify Inc. They provide &Mead with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy)

User Comments, Feedback and other Submissions  
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that &Mead may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.&Mead are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
&Mead  may, but have no obligation to, monitor, edit or remove content that &Mead determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. &Mead take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. &Mead  reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
&Mead  undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses  

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Limitation of Liability and disclaimer of warranties 

&Mead do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
&Mead  do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time &Mead  may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall &Mead , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification 

You agree to indemnify, defend and hold harmless, &Mead  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination  

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, &Mead  also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire agreement  

The failure of &Mead  to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law  

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of  Redcar North Yorkshire United Kingdom. 

Changes to Terms and Conditions 

You can review the most current version of the Terms of Service at any time at this page.
&Mead  reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to the &Mead  website. It is your responsibility to check the &Mead  website periodically for changes. Your continued use of or access to the &Mead  website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

PRIVACY STATEMENT

What &Mead do with your information.

&Mead is committed to protecting & respecting your privacy when you are visiting any website maintained by &Mead.

The following explains what types of personal information we collect when you use the Website and the basis on which any personal data we collect from you, or that you provide to us, will be processed by &Mead. Please read the following carefully to understand our views & practices regarding your personal data & how we will treat it. 

&Mead uses the personal information we collect from you to provide our service to you. &Mead will not rent, sell or share your personal information with any other company for its own marketing purposes.

When you purchase something from &Mead, as part of the buying and selling process, &Mead  collect the personal information you give &Mead such as your name, address and email address. With your permission, &Mead  may send you emails about &Mead  store, new products and other updates. If you make an Order for Goods, you will be required to provide your credit or debit details.

When you contact &Mead by email or through any other contact, &Mead may ask you to provide some or all of the following information set out.

&Mead may collect, store & use information about your computer, mobile device or other item of hardware through which you access the Website & your visits to & use of the Website ( including without limitation your IP address, geographical location, browser / platform type & version, internet Service Provider, operating system , referral source/ exit page, length of visit, page views, website navigation & search terms that you use);

If you access the Website through a social networking profile, we may collect, store & use the details of that social networking profile & any information contained therein in order to populate any forms you might wish to complete on the Website. 

&Mead may ask you to provide feedback, although you do not have to respond to them.

&Mead may use your personal information for the following purposes: to manage & administer the website; to enable you to use the Website; to enable & Mead to deliver Goods to you & handle refunds; to send you newsletters & other relevant & targeted promotional communications; to deal with enquiries, complaints & feedback from you & our service providers; to send you emails offering feedback; & to analyse & improve the services offered on the website. Shopify provides &Mead with statistical anonymised information about our users. 

 

Consent 

How do you get my consent?
When you provide &Mead  with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, &Mead  imply that you consent to &Mead  collecting it and using it for that specific reason only.

If &Mead  ask for your personal information for a secondary reason, like marketing, &Mead  will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

if you place an order & opt in our newsletter, subscribe or register your email address with &Mead you are consenting to receive any newsletters by us or to receive other targeted & relevant promotional communications.
If after you opt-in, you change your mind, you may withdraw your consent for &Mead  to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting Susannah here  at &Mead using the :  info@andmead.co.uk link. You can change your mind at any time by clicking the unsubscribe link in the footer of any email your receive from &Mead. 

Disclosure 
Except to the extent required by any applicable Law or governmental or judicial body; &Mead will not disclose your personal information to nay third party without your consent other than a service provider to whom we are required to disclose personal information in order for them to provide their service to us. 

Our use of cookies 

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist improvement to our website. 

&Mead may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer & stored on the computers hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever. 

You can adjust the settings on your computer to decline any cookies, this can be done within "settings" section of your computer. For information & advice on cookies go to AboutCookies.org.

Where we store your personal data

In operating our business via &Mead Website, your data is processed by our staff in the UK & all storage sites &/or documents are password protected. We do not provide our own IT servers. However third parties shall not have access to your personal data unless the law allows them to do so.

&Mead will do our utmost to ensure that our server hosts are secure & fully accredited. Unfortunately, &Mead cannot be responsible for any illegal breaches that may occur. Unfortunately, the transmission of information via the internet is not completely secure  & so &Mead cannot guarantee the security of your data transmitted thought the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures & security features to try to prevent unauthorised access. 

&Mead is not responsible for the content of third party websites, please ensure that prior to using any such website, you have read & understood its Privacy Policy & Terms & Conditions. These documents will govern your rights & obligations when using the relevant third party website. 

Your Rights 

The Act gives you the right to ask &Mead not to process your personal data for marketing purposes. &Mead will usually inform you (before collecting your data) if we intent to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on any forms we use to collect your data. You can also exercise the right at any time by clicking " unsubscribe" on any emails you receive. You can request to have your personal information permanently deleted from your record by emailing &Mead. 

The Act gives you the right to access information held about you . Your right of access can be exercised in accordance with the Act.

Changes to this  PRIVACY POLICY
&Mead  reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If & Mead make material changes to this policy, &Mead  will notify you here that it has been updated, so that you are aware of what information &Mead  collect, how &Mead use it, and under what circumstances, if any, &Mead use and/or disclose it.
If &Mead  is acquired or merged with another company, your information may be transferred to the new owners so that &Mead  may continue to sell products to you.

Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information about our terms and conditions. Please contact  Susannah here at &Mead using : info@andmead.co.uk   

 

 Susannah